Effective Date: June 11, 2025
Last Updated: July 21, 2026
These Terms and Conditions govern access to craftmindinnovations.com and the purchase or use of services provided by Craftmind Innovations LLC, operating under the customer-facing brand Craft Mind Innovations.
In these Terms:
- “Craft Mind Innovations,” “Company,” “we,” “us,” and “our” refer to Craftmind Innovations LLC.
- “Client,” “customer,” “you,” and “your” refer to the person or organization using our website, requesting a quotation or purchasing services.
- “Services” refers to any writing, Book Writing, editing, proofreading, formatting, design, publishing assistance, consultation or related service provided by us.
- “Project Agreement” includes an approved quotation, proposal, order form, invoice, service agreement, statement of work or other written confirmation describing a particular project.
By accessing our website, submitting an inquiry, approving a proposal, making a payment or using our Services, you acknowledge that you have read and agreed to these Terms and Conditions.
When a Project Agreement contains terms that differ from these general Terms, the Project Agreement will control with respect to that specific project.
1. Company Information
Craft Mind Innovations is a customer-facing brand owned and operated by:
Craftmind Innovations LLC
4514 Selwyn Rd
Richmond, TX 77407
United States
Telephone: +1-346-642-6348
Email: [email protected]
Website: craftmindinnovations.com
Craftmind Innovations LLC is responsible for applicable customer agreements, billing, project coordination, service delivery and customer support.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to purchase our Services.
When purchasing Services on behalf of a company, organization or another individual, you represent that you have authority to act on that party’s behalf and bind that party to the applicable agreement.
We may decline an inquiry or project where:
- The requested content may be unlawful, defamatory or deceptive.
- The client cannot demonstrate authorization to use supplied materials.
- The project conflicts with our policies or operational capabilities.
- The parties cannot agree on scope, price, delivery terms or responsibilities.
- We reasonably believe the project could violate third-party rights or platform policies.
Submitting an inquiry does not require us to accept the project.
3. Description of Services
Craft Mind Innovations provides professional creative and publishing-support services that may include:
- Book writing
- Book Writing
- Collaborative writing
- Manuscript development
- Rewriting
- Research support
- Developmental editing
- Line editing
- Copy editing
- Proofreading
- eBook formatting
- Paperback formatting
- Selected hardcover preparation
- Book-cover design
- Illustration coordination
- Publishing metadata assistance
- Third-party publishing-platform submission assistance
- Consultation and project coordination
- Other related services identified in a Project Agreement
Services are provided according to the specific scope, deliverables, timeline, price and revision terms stated in the applicable Project Agreement.
A service displayed on our website is not automatically included in every package or project.
4. Consultations and Project Assessment
Before issuing a proposal, we may request information such as:
- The type of service required
- Manuscript length and condition
- Intended audience
- Genre or subject
- Preferred style and tone
- Publishing formats
- Required publishing platforms
- Design or illustration requirements
- Desired timeline
- Available source materials
- Other information reasonably necessary to evaluate the project
Initial estimates may change after we review the complete manuscript, project materials or technical requirements.
A consultation, estimate or preliminary discussion does not create a binding service agreement unless the scope and payment terms have been approved in writing.
5. Proposals and Project Agreements
Before work begins, clients ordinarily receive a written proposal or other project confirmation describing relevant details such as:
- Scope of work
- Selected services
- Deliverables
- Estimated word count or page count
- Number of design concepts
- Included revisions
- Estimated timeline
- Pricing
- Payment schedule
- Client responsibilities
- File formats
- Ownership or licensing terms
- Additional conditions applicable to the project
The client is responsible for reviewing the proposal carefully before approval or payment.
A project begins only after:
- The proposal or Project Agreement has been approved;
- Required information and materials have been received; and
- The required initial or full payment has cleared.
Requests outside the agreed scope may require a revised proposal, additional payment and an adjusted delivery schedule.
6. Client Responsibilities
The client agrees to:
- Provide complete and accurate project information.
- Supply materials required to perform the Services.
- Respond to questions and requests within a reasonable time.
- Attend agreed interviews or consultations where required.
- Review drafts, concepts and proofs carefully.
- Provide clear, specific and consolidated feedback.
- Approve final content before publication or submission.
- Confirm factual accuracy, names, dates and technical information.
- Maintain necessary access to client-owned publishing accounts.
- Pay invoices according to the agreed schedule.
- Comply with applicable laws and third-party platform requirements.
The client is responsible for delays caused by incomplete information, missed appointments, delayed feedback, unavailable account access or changes in project requirements.
7. Client-Supplied Materials
Clients may provide:
- Manuscripts
- Notes
- Outlines
- Recordings
- Interviews
- Photographs
- Illustrations
- Logos
- Research materials
- Quotations
- References
- Existing designs
- Publishing-account information
- Other project materials
By supplying material, the client represents and warrants that:
- The client owns it or has authorization to use it.
- Its use will not infringe copyright, trademark, privacy, publicity or other rights.
- It is not unlawful, defamatory, fraudulent or misleading.
- It does not contain malicious software or intentionally harmful content.
- It may lawfully be provided to us and used for the requested Services.
The client remains responsible for claims arising from unauthorized, unlawful or infringing materials supplied by the client.
We may refuse to use material where ownership, authorization or legality cannot reasonably be confirmed.
8. Research and Factual Accuracy
Where research is included, we may use publicly available sources, client-provided information and other agreed resources.
Research support does not replace review by a qualified professional where a manuscript covers medical, legal, financial, tax, scientific, technical or other specialist subjects.
The client is responsible for:
- Reviewing the final manuscript for factual accuracy.
- Confirming specialist statements.
- Identifying required citations.
- Obtaining permissions for protected quotations or materials.
- Arranging professional review where appropriate.
We do not warrant that every fact, source or third-party statement will remain accurate, complete or current.
9. Project Timelines
Any timeline we provide is an estimate unless the applicable Project Agreement expressly identifies a fixed deadline.
Estimated timelines may depend on:
- Project complexity
- Manuscript length
- Required research
- Interview availability
- Client response times
- Number of revisions
- Scope changes
- Third-party platform review
- Technical requirements
- Events outside our reasonable control
The estimated timeline may be extended when the client:
- Delays feedback or approval;
- Provides incomplete or inaccurate information;
- Misses a scheduled consultation;
- Requests additional work;
- Changes the approved direction;
- Fails to make a scheduled payment; or
- Does not provide required account access or materials.
A delay caused by the client does not create an automatic right to a refund.
10. Communication and Approvals
We may communicate through:
- Email
- Telephone
- Video conference
- Text message
- Customer-management systems
- Other mutually agreed methods
The client must provide accurate contact information and monitor the designated communication channels.
Instructions or approvals provided by an authorized client contact may be relied upon by us.
Clients should provide consolidated feedback rather than separate, conflicting instructions from multiple individuals. We may request that the client designate one authorized decision-maker.
Approval of a draft, design, proof or publication file means the client accepts the applicable content and authorizes us to proceed to the next project stage.
11. Revisions
Revision allowances are specified in the applicable Project Agreement.
A revision generally means a reasonable modification to work completed within the originally agreed scope.
Examples may include:
- Grammar or wording adjustments
- Minor structural changes
- Reasonable tone refinements
- Typography changes
- Minor layout adjustments
- Corrections to approved information
- Reasonable design changes to an approved concept
The following may be considered additional work rather than a revision:
- Changing the original concept or subject
- Rewriting substantial portions after prior approval
- Adding new chapters or content
- Changing the intended audience
- Requesting a completely new cover concept
- Changing publishing format or platform
- Changing trim size or page count after cover preparation
- Reversing previously approved decisions
- Providing new instructions inconsistent with the original brief
- Revisions beyond the agreed allowance
Additional work may require a separate quotation, additional payment and a revised timeline.
Unused revisions have no cash value and are not transferable to unrelated projects.
12. Payments and Billing
Prices and payment terms are stated in the applicable proposal, invoice or Project Agreement.
Unless otherwise agreed:
- Payments must be made in the currency shown on the invoice.
- Work may not begin until the required payment clears.
- Project stages may be suspended while an invoice remains unpaid.
- Final files may be withheld until all applicable amounts are paid.
- Third-party transaction, currency-conversion or banking charges may be the client’s responsibility.
- Additional services are billed separately.
- Advertised starting prices apply only to the expressly identified service and scope.
Payments may be processed through independent payment processors or financial institutions.
We do not control additional charges imposed by a client’s bank, card issuer or payment provider.
13. Recurring Payments
We will not charge recurring fees unless the client has expressly agreed to a recurring service or payment arrangement.
Where recurring billing applies, the frequency, amount, cancellation method and material terms will be disclosed before enrollment.
A client may cancel future recurring charges according to the applicable written agreement. Cancellation does not eliminate amounts already due for Services provided or work already performed.
14. Taxes and Third-Party Costs
Unless expressly included in writing, quoted prices may not include:
- Sales or similar taxes
- ISBN purchases
- Copyright-registration fees
- Publishing-platform fees
- Printing charges
- Shipping charges
- Advertising budgets
- Licensed stock images
- Premium fonts
- Custom illustrations
- Domain or hosting fees
- Independent professional review
- Other third-party expenses
The client is responsible for applicable taxes and approved third-party costs associated with the project.
We will identify material third-party expenses before charging them where reasonably practicable.
15. Cancellations and Refunds
Cancellation and refund eligibility are governed by:
- The applicable Project Agreement;
- Our published Refund Policy; and
- Applicable law.
Because our Services involve reserved staff time and customized work, amounts already applied to completed work, research, consultations, project management, writing, editing, design, licensed assets or administrative costs may be non-refundable.
A cancellation request should be submitted in writing and must include enough information to identify the applicable project.
Stopping communication, refusing to provide feedback or failing to use completed work does not automatically cancel the project or create a right to a refund.
Where a conflict exists between these Terms and a project-specific refund provision, the project-specific written provision will control.
16. Project Inactivity and Abandonment
A project may be treated as inactive when the client fails to provide required materials, feedback, approval or communication for 30 consecutive days.
We may send a notice requesting that the client resume the project.
Where no response is received within the period stated in that notice:
- The project may be placed on hold or administratively closed.
- The original schedule may no longer apply.
- Staff availability may change.
- A reactivation fee or updated quotation may be required.
- Amounts paid for completed work or reserved resources may remain non-refundable.
A project inactive for an extended period may require reassessment before work resumes.
17. Chargebacks and Payment Disputes
Clients should contact us before initiating a chargeback so that we can review and attempt to resolve the concern.
A chargeback does not automatically cancel the client’s contractual payment obligations.
Where a chargeback is initiated, we may provide the payment processor or financial institution with relevant records, including:
- The Project Agreement
- Invoices
- Payment confirmations
- Project communications
- Approvals
- Delivered work
- Usage records
- Refund-policy disclosures
We may suspend work, delivery, licences or account assistance while a payment dispute remains unresolved.
Nothing in this section prevents a client from exercising rights available under applicable law.
18. Ownership of Client Materials
The client retains ownership of original materials supplied by the client, subject to any third-party rights.
The client grants us a limited, non-exclusive permission to access, copy, edit, format, adapt, store and share those materials with authorized project personnel and service providers solely as reasonably necessary to:
- Evaluate the project;
- Perform the agreed Services;
- Conduct quality review;
- Deliver the work;
- Provide support;
- Maintain necessary business records; and
- Enforce or defend the applicable agreement.
This permission ends when no longer reasonably required, subject to legal, accounting, backup, dispute-resolution and record-retention obligations.
19. Ownership of Final Deliverables
Ownership and usage rights are governed by the applicable Project Agreement.
Unless otherwise agreed in writing:
- The client receives the agreed rights to custom final deliverables after full payment.
- Rights do not transfer before all amounts due have been paid.
- Rights apply only to approved final deliverables.
- Preliminary drafts, rejected concepts and unused materials are not automatically transferred.
- Editable source files are included only where expressly stated.
- Third-party materials remain subject to their original licence terms.
- We retain ownership of our pre-existing methods, templates, systems, processes and general know-how.
No provision transfers rights that we do not own or have authority to transfer.
20. Licensed and Third-Party Materials
A project may include stock images, fonts, templates, software-generated elements, quotations or other third-party materials.
Such materials remain subject to their providers’ terms, licences and restrictions.
The client agrees to comply with applicable third-party licence conditions, which may restrict:
- Redistribution
- Resale
- Modification
- Trademark use
- Merchandising
- Print quantity
- Source-file distribution
- Use outside the agreed project
We do not warrant that third-party licences will permit every possible future use.
The client should request clarification before using final work for a purpose beyond the original project.
21. Confidentiality
We use reasonable measures to limit access to non-public client materials to personnel, contractors and service providers who require access for legitimate project or business purposes.
Confidentiality obligations may also be described in the applicable Project Agreement or a separate nondisclosure agreement.
Information will not be treated as confidential where it:
- Is publicly available without breach of an obligation;
- Was lawfully known before disclosure;
- Is lawfully received from another source;
- Is independently developed without use of confidential information;
- Is approved for disclosure by the client; or
- Must be disclosed under applicable law or a lawful order.
Clients should not send highly sensitive personal, financial or authentication information through ordinary email or general website forms.
22. Portfolio and Promotional Use
We will not identify a confidential project as completed client work without authorization.
Where the client approves portfolio use, we may display limited project materials such as:
- Approved cover designs
- Publicly released book titles
- Publicly available publication information
- Testimonials
- Excerpts approved for promotional use
Any portfolio permission may be subject to the applicable Project Agreement.
Sample covers, mockups and illustrative materials shown on our website may be used to demonstrate design styles and should not automatically be interpreted as published client projects.
23. Testimonials
By voluntarily submitting a testimonial and authorizing its use, the client permits us to display it on our website and promotional materials.
We may edit a testimonial for spelling, grammar or length without materially changing its meaning.
A client may request that future public use of an attributed testimonial stop. Removal may not be possible from materials already printed, distributed or archived.
Testimonials reflect individual experiences and do not guarantee that other clients will receive the same results.
24. Publishing-Platform Assistance
Craft Mind Innovations is an independent publishing-services provider.
We are not Amazon, Kindle Direct Publishing, Barnes & Noble, Apple, Google, Kobo, IngramSpark or any other third-party publishing or distribution platform unless expressly stated otherwise.
Platform names and trademarks belong to their respective owners.
When platform assistance is included, we may help with:
- File preparation
- Metadata preparation
- Technical submission
- Preview review
- Addressing certain technical file issues
The client acknowledges that third-party platforms independently control:
- Account creation and approval
- Identity verification
- Content acceptance
- Publication review
- File specifications
- Pricing options
- Printing
- Distribution
- Royalties
- Account restrictions
- Content removal
- Platform availability
- Policy changes
We do not guarantee that any platform will approve, publish, maintain, distribute or sell a book.
Clients remain responsible for complying with the terms of their publishing accounts.
25. Client Accounts and Credentials
Where practical, clients should create, own and control their publishing-platform accounts.
Clients should not send passwords through a general contact form or ordinary email.
Where account access is temporarily required for an agreed service:
- The client authorizes access only for the agreed purpose.
- The client remains responsible for account ownership and platform compliance.
- Access should be limited or revoked when no longer required.
- We may request use of secure access or account-delegation options where available.
We are not responsible for account restrictions caused by client activity, previous violations, inaccurate information, third-party security events or platform decisions outside our control.
26. Royalties and Distribution
Where a client owns the relevant publishing account, royalties are generally administered by the applicable third-party platform according to that platform’s terms.
We do not control:
- Royalty percentages
- Payment thresholds
- Tax withholding
- Payment schedules
- Sales reporting
- Refunds issued by retailers
- Printing deductions
- Distribution availability
Any different royalty or account-management arrangement must be stated clearly in a separate written agreement.
Availability through an online retailer, wholesaler or distribution catalogue does not guarantee physical bookstore shelf placement.
27. ISBNs, Copyright and Registration
ISBN availability, source and ownership may vary according to:
- Publishing platform
- Country
- Format
- Package
- Client preference
Any ISBN arrangement must be described in the applicable Project Agreement.
Copyright protection, registration, trademark registration and other intellectual-property matters are separate from ordinary publishing assistance unless expressly included.
We do not provide legal advice. Clients should consult a qualified attorney regarding ownership, registration, permissions, defamation, privacy or other legal concerns.
28. No Guarantee of Commercial Results
Creative, writing, editing, design and publishing Services involve subjective judgment and third-party factors.
We do not guarantee:
- Publishing-platform approval
- Acceptance by a traditional publisher
- Literary-agent representation
- Bestseller status
- Book sales
- Royalties
- Profit
- Reader engagement
- Positive reviews
- Search rankings
- Media coverage
- Awards
- Bookstore placement
- Advertising performance
- A particular publication date
- Any specific commercial result
Examples, portfolio items and testimonials are not promises of future performance.
The client remains responsible for business, publishing, pricing, promotion and distribution decisions.
29. Website Use
You may use our website only for lawful informational and business purposes.
You must not:
- Attempt to gain unauthorized access to the website or systems.
- Interfere with website operation or security.
- Introduce malware, automated attacks or harmful code.
- Scrape or copy website content in violation of applicable rights.
- Impersonate another person or business.
- Submit false or misleading information.
- Use our website for unlawful, abusive or fraudulent activity.
- Attempt to misuse contact forms, payment systems or communication tools.
We may restrict access where we reasonably believe these Terms have been violated.
30. Website Content
Website content is provided for general informational purposes.
We may update, replace or remove website content, service descriptions, prices, availability and policies at any time.
Website errors, outdated descriptions or typographical mistakes do not automatically modify an approved Project Agreement.
We do not warrant that the website will always be uninterrupted, error-free, secure or available.
31. Intellectual Property on the Website
Unless otherwise stated, the website and its original content—including text, graphics, layouts, logos, design elements and service materials—are owned by or licensed to Craftmind Innovations LLC.
You may view website content for personal or internal business evaluation.
You may not reproduce, publish, distribute, sell, modify or commercially exploit protected website content without authorization.
Third-party trademarks and materials remain the property of their respective owners.
32. Third-Party Websites and Services
Our website or Services may refer or link to third-party websites, platforms, payment providers or tools.
We do not control independently operated third parties and are not responsible for their:
- Content
- Availability
- Privacy practices
- Security
- Products
- Services
- Policies
- Fees
- Decisions
Use of a third-party service is subject to that party’s terms.
A link or reference does not necessarily indicate affiliation, sponsorship or endorsement.
33. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” basis.
Except for obligations expressly stated in a Project Agreement, we disclaim implied warranties to the extent legally permitted, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that:
- Every client will subjectively approve every creative decision;
- All third-party information will be complete or current;
- A platform will accept submitted files;
- A book will achieve commercial success;
- The website will operate without interruption; or
- Every technical issue will be preventable.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
34. Limitation of Liability
To the maximum extent permitted by applicable law, Craftmind Innovations LLC and its members, officers, employees, contractors and representatives will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, sales, data, reputation, opportunities or anticipated savings.
To the maximum extent permitted by law, our total liability arising from a specific project will not exceed the amount actually paid to us for the specific Service giving rise to the claim.
This limitation does not apply where liability cannot legally be excluded or limited.
Third-party platform decisions, account actions, policy changes, outages and payment delays are outside our reasonable control.
35. Indemnification
To the extent permitted by law, the client agrees to defend, indemnify and hold harmless Craftmind Innovations LLC and its members, employees, contractors and representatives from claims, losses, liabilities and reasonable costs arising from:
- Materials supplied by the client;
- The client’s breach of these Terms;
- False or inaccurate client representations;
- Unauthorized use of third-party content;
- Defamatory, unlawful or infringing client instructions;
- The client’s publication, distribution or commercial use of materials;
- The client’s violation of a third-party platform’s terms; or
- The client’s violation of applicable law or another party’s rights.
This section does not require indemnification for liability caused solely by conduct for which we cannot lawfully disclaim responsibility.
36. Events Outside Our Control
We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Fire
- Power or internet failures
- Cyberattacks
- Service-provider outages
- Government action
- War or civil disturbance
- Labor disruption
- Public-health emergencies
- Payment-network failures
- Third-party platform outages or policy changes
- Serious illness or unexpected unavailability of essential personnel
We will make reasonable efforts to resume affected Services when practicable.
37. Suspension or Termination
We may suspend or terminate a project where:
- Required payments remain overdue.
- The client fails to provide required information.
- The client becomes abusive or threatening.
- Instructions appear unlawful or deceptive.
- The client supplies unauthorized or infringing content.
- Continued work would violate a law, platform policy or third-party right.
- The client materially breaches the Project Agreement.
- Circumstances make completion impracticable.
Where appropriate, we will provide notice and explain the next steps.
Payment, ownership, confidentiality, limitation-of-liability and dispute provisions survive termination where applicable.
38. Complaints and Dispute Resolution
Clients should first contact us so that we can attempt to resolve a concern directly.
Send complaints to:
Email: [email protected]
Subject: Customer Complaint
Please include:
- Client name
- Project or invoice reference
- Description of the issue
- Relevant dates
- Requested resolution
- Supporting information
The parties agree to attempt good-faith informal resolution before filing a legal proceeding, except where urgent legal relief is reasonably necessary.
Nothing in these Terms prevents either party from using rights or remedies that cannot lawfully be waived.
39. Governing Law and Venue
These Terms and any related dispute are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Subject to any rights that cannot legally be waived, legal proceedings relating to these Terms or our Services will be brought in a court of competent jurisdiction serving Fort Bend County, Texas.
Each party consents to the jurisdiction of those courts.
This section does not prevent us from seeking protective or injunctive relief in another jurisdiction where necessary to protect intellectual property, confidential information or legal rights.
40. Electronic Communications and Signatures
The client agrees that agreements, approvals, notices, invoices and project communications may be provided electronically.
Electronic acceptance may include:
- Signing electronically
- Selecting an acceptance box
- Replying with written approval
- Approving a proposal through an electronic system
- Making the required payment after receiving the terms
- Providing another clear electronic indication of agreement
Electronic records and signatures may be used to the extent permitted by applicable law.
41. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using our website or Services, you acknowledge that personal information may be processed as reasonably necessary to:
- Respond to inquiries
- Prepare proposals
- Provide Services
- Coordinate project personnel
- Process payments
- Communicate with clients
- Maintain business records
- Protect legal rights
- Comply with applicable obligations
The Privacy Policy is incorporated into these Terms by reference.
42. Changes to These Terms
We may update these Terms to reflect changes to:
- Our Services
- Business practices
- Technology
- Legal requirements
- Third-party relationships
- Operational policies
Updated Terms will be posted on this page with a revised Last Updated date.
Changes will apply prospectively unless otherwise permitted by law.
The version accepted for an existing project will continue to govern that project unless the parties agree otherwise or a legally required update applies.
43. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.
The remaining provisions will continue in effect.
44. No Waiver
A delay or failure to enforce a provision does not waive the right to enforce that provision later.
A waiver is effective only when confirmed in writing by an authorized representative.
45. Assignment
The client may not transfer a Project Agreement or rights under these Terms without our prior written consent.
We may assign these Terms or a Project Agreement in connection with a merger, acquisition, restructuring, sale of business assets or similar transaction, subject to applicable law.
46. Entire Agreement
These Terms, the Privacy Policy, Refund Policy and applicable Project Agreement form the entire agreement concerning the relevant Services and replace previous discussions or understandings about the same subject.
Statements made in advertising, preliminary conversations or website content do not change a Project Agreement unless incorporated into it in writing.
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