Effective Date: June 11, 2025
Last Updated: July 21, 2026
Craft Mind Innovations is a customer-facing brand owned and operated by Craftmind Innovations LLC, a Texas limited liability company.
This Privacy Policy explains how Craftmind Innovations LLC, referred to as “Craft Mind Innovations,” “we,” “us,” or “our,” collects, uses, stores and discloses information when you:
- Visit craftmindinnovations.com
- Submit an inquiry or consultation request
- Purchase or request information about our services
- Communicate with our team
- Submit manuscripts, illustrations or other project materials
- Participate in a writing, editing, design or publishing project
- Receive email, telephone or text-message communications from us
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through the website and from service providers involved in our business operations.
Information You Provide
Depending on how you interact with us, we may collect:
- Full name
- Email address
- Telephone number
- Mailing or billing address
- Company or organization name
- Preferred method of communication
- Information submitted through website forms
- Details about your book, manuscript or publishing project
- Manuscripts, outlines, notes and draft materials
- Book titles, descriptions and author biographies
- Photographs, illustrations and cover-design materials
- Audio recordings, interview responses and questionnaires
- Comments, revision instructions and project feedback
- Publishing-platform information supplied for an agreed service
- Transaction, invoice and payment-related information
- Customer-support and complaint information
- Communications sent by email, telephone, SMS or other approved channels
- Any other information you voluntarily provide
Please do not submit payment-card numbers, passwords, Social Security numbers or other highly sensitive information through a general website contact form or ordinary email.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Links selected
- Approximate location derived from an IP address
- Date and time of access
- Website interaction and performance data
- Cookie and similar-technology identifiers
This information may be collected through server logs, cookies, pixels, analytics tools and similar technologies.
Information From Third Parties
We may receive limited information from:
- Payment processors
- Website hosting providers
- Analytics and advertising providers
- Customer-relationship management systems
- Communication-service providers
- Publishing or distribution platforms
- Referral sources
- Social-media platforms
- Contractors assisting with an agreed project
Information received from a third party is also subject to that party’s privacy practices.
2. How We Use Information
We may use collected information to:
- Respond to inquiries
- Schedule consultations
- Evaluate manuscripts and project requirements
- Prepare quotations and proposals
- Create and administer customer accounts or project records
- Provide writing, Book Writing, editing, proofreading, formatting, design and publishing-assistance services
- Communicate about project requirements, approvals and revisions
- Coordinate with writers, editors, designers and project personnel
- Prepare invoices and process payments
- Deliver completed project materials
- Provide customer service
- Resolve complaints or billing questions
- Maintain records of agreements and transactions
- Improve our website, services and internal operations
- Measure website traffic and advertising effectiveness
- Send service-related notifications
- Send promotional communications where permitted
- Detect fraud, misuse or security incidents
- Protect our legal rights and the rights of others
- Comply with legal, tax, accounting or regulatory obligations
- Enforce our Terms and Conditions and other agreements
We may also use information for another purpose disclosed when it is collected or with your permission.
3. Manuscripts and Project Materials
Clients may provide manuscripts, outlines, recordings, illustrations, photographs and other materials so that we can perform the agreed services.
We use these materials for purposes such as:
- Evaluating the requested project
- Preparing a quotation
- Performing contracted services
- Coordinating project personnel
- Conducting quality reviews
- Preparing revisions
- Delivering final work
- Maintaining reasonable project and business records
- Resolving questions, disputes or support requests
Access to project materials is limited to personnel, contractors and service providers who reasonably require access to perform their responsibilities.
Clients should not submit material that they are not authorized to provide or that unlawfully contains another person’s confidential, copyrighted or personal information.
Ownership, confidentiality and permitted use of project materials may also be governed by the applicable service agreement.
We will not publicly display a client’s manuscript or identify it as our work without authorization, except where permitted by the applicable agreement or required by law.
4. How We Disclose Information
We do not sell or rent customer contact information in exchange for money.
We may disclose information in the following circumstances.
Service Providers
We may provide information to companies or individuals that help us operate our business, such as:
- Website hosting providers
- Cloud-storage providers
- Email and communication providers
- Customer-relationship management platforms
- Payment processors
- Accounting and invoicing providers
- Analytics providers
- Security and fraud-prevention providers
- Professional advisers
- Writers, editors, proofreaders, designers and project contractors
These parties may access information only as reasonably necessary to perform services for us or the client, subject to applicable contractual and legal obligations.
Publishing Platforms
When a client purchases publishing or submission assistance, we may submit approved project information to a third-party publishing platform at the client’s direction or as described in the service agreement.
That information may include:
- Author name
- Book title
- Manuscript files
- Cover files
- Book description
- Categories and keywords
- Contributor details
- Publication information
Third-party publishing platforms operate under their own terms and privacy policies. We do not control how an independently operated platform processes information submitted to it.
Legal and Safety Requirements
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with a law, subpoena, court order or lawful government request
- Protect our rights, property or safety
- Protect customers, personnel or other individuals
- Investigate suspected fraud, misuse or unlawful conduct
- Enforce an agreement
- Establish, exercise or defend a legal claim
Business Transactions
If Craftmind Innovations LLC is involved in a merger, acquisition, financing, sale of assets, restructuring or similar transaction, information may be disclosed as part of the evaluation or completion of that transaction, subject to appropriate safeguards.
With Your Direction
We may disclose information to another party when you direct or authorize us to do so.
5. Payment Information
Payments may be processed through independent payment processors or financial institutions.
We may collect information necessary to administer a transaction, including:
- Customer name
- Contact details
- Billing address
- Amount charged
- Payment status
- Transaction date
- Invoice or transaction identifier
- Limited payment-method details, such as card type or last four digits
Full payment-card information may be collected and processed directly by the applicable payment provider rather than stored on our website.
Payment providers maintain their own terms, security practices and privacy policies.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies to:
- Enable website functionality
- Remember user preferences
- Maintain website security
- Understand website usage
- Diagnose technical problems
- Measure website performance
- Evaluate advertising campaigns
- Improve our services
- Present or measure relevant advertising
Cookies may be placed by us or by third-party providers.
You may be able to manage cookies through your browser settings or an available cookie-consent tool. Blocking certain cookies may affect website functionality.
7. Analytics and Advertising
We may use third-party analytics and advertising services to understand how visitors use our website and how they interact with our advertisements.
These providers may collect information such as:
- IP address
- Device and browser information
- Website visits
- Page interactions
- Advertising identifiers
- Referring sources
- Conversion or campaign information
Depending on our active website configuration, these providers may include services offered by Google, Meta or other advertising and analytics companies.
Their processing is governed by their own privacy policies and controls.
Where required, advertising or non-essential tracking technologies will be used according to applicable consent requirements.
8. Email Marketing
Where permitted, we may send emails about:
- Our services
- Special offers
- Publishing information
- Company news
- Changes to our services
You may unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications, such as project updates, invoices or responses to support requests.
9. SMS and Telephone Communications
By voluntarily providing your telephone number and agreeing to receive text messages where consent is requested, you may receive communications relating to:
- Consultation requests
- Project updates
- Customer support
- Appointments
- Billing or payment information
- Services you requested
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages by replying STOP. You may request assistance by replying HELP or contacting us directly.
Consent to receive promotional text messages is not a condition of purchasing our services.
Mobile opt-in information and text-message consent will not be sold, rented or shared with third parties for their own marketing or promotional purposes.
Information may still be provided to messaging, telecommunications or technology providers as necessary to deliver requested communications.
10. Data Retention
We retain information for as long as reasonably necessary to:
- Provide requested services
- Complete and administer projects
- Maintain business and transaction records
- Meet legal, tax and accounting obligations
- Resolve disputes
- Enforce agreements
- Protect against fraud and security incidents
- Establish or defend legal claims
Retention periods may vary depending on the nature of the information and our relationship with the individual.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to technical and legal limitations.
11. Data Security
We use reasonable administrative, organizational and technical measures designed to protect information from unauthorized access, misuse, alteration, loss or disclosure.
These measures may include:
- Access controls
- Password protections
- Secure hosting arrangements
- Role-based access
- Staff and contractor confidentiality requirements
- Secure transmission methods where available
- System monitoring and maintenance
No website, electronic communication or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or maintained by us.
12. Your Privacy Choices and Rights
Depending on where you live and subject to applicable exceptions, you may have the right to request that we:
- Confirm whether we process your personal information
- Provide access to certain personal information
- Correct inaccurate personal information
- Delete certain personal information
- Provide a portable copy of certain information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt you out of certain promotional communications
- Explain certain categories of information collected or disclosed
To submit a privacy request, contact us using the information in the Contact Us section below.
We may need to verify your identity before completing a request. Verification may require information reasonably necessary to confirm that the requester is the person associated with the relevant information.
We may deny or limit a request where permitted by law, including where information must be retained for legal, contractual, security, accounting or dispute-resolution purposes.
Authorized agents may submit requests where permitted by applicable law and where appropriate proof of authorization is provided.
We will not unlawfully discriminate against an individual for exercising an applicable privacy right.
13. Texas Privacy Rights
Texas residents may have rights under applicable Texas privacy law, subject to statutory applicability, definitions and exceptions.
Where applicable, these rights may include the right to:
- Confirm whether personal data is being processed
- Access personal data
- Correct inaccuracies
- Delete personal data
- Obtain certain data in a portable format
- Opt out of certain targeted advertising, sale of personal data or qualifying profiling activities
A Texas resident may submit a request using the contact information below.
Where applicable, an individual may appeal our decision regarding a privacy request by contacting us and clearly writing “Privacy Request Appeal” in the subject line.
Not every organization, activity or item of information is covered by every provision of state privacy law.
14. California Privacy Notice
California residents may have additional rights under applicable California privacy laws, depending on whether those laws apply to our business and the relevant processing activity.
These rights may include:
- The right to know what categories of personal information are collected
- The right to request access
- The right to request correction
- The right to request deletion
- The right to know the categories of third parties receiving information
- The right to opt out of certain sales or sharing
- The right to limit certain uses of sensitive personal information
- The right not to receive discriminatory treatment for exercising an applicable right
We do not sell personal information for monetary payment.
Our use of cookies or advertising technologies may be treated as “sharing” or another regulated disclosure in certain jurisdictions. Where applicable, users may exercise an available opt-out through our cookie controls or by contacting us.
15. International Visitors
Craftmind Innovations LLC is based in the United States.
If you access our website or provide information from outside the United States, your information may be transferred to, processed and stored in the United States or another country in which our service providers operate.
Privacy laws in those countries may differ from those in your location.
Where required, we will use legally recognized measures intended to support the lawful transfer of personal information.
16. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 without authorization from a parent or legal guardian.
A children’s-book project may include content about or created for children, but the customer entering into an agreement with us must be legally capable of doing so.
A parent or guardian who believes that a child has submitted personal information to us should contact us so that we can review and, where appropriate, delete it.
17. Third-Party Websites and Platforms
Our website may contain links to:
- Publishing platforms
- Payment providers
- Social-media websites
- Business partners
- Other third-party websites
We do not control the privacy, security or content practices of independently operated third parties.
Review the privacy policy of each third party before submitting information to it.
A link does not necessarily indicate sponsorship, endorsement or affiliation.
18. Do Not Track Signals
Some browsers offer a “Do Not Track” setting.
Because there is not a universally accepted technical standard governing all Do Not Track signals, our website may not respond to every such signal.
Where legally required and technically supported, we may recognize applicable browser-based opt-out preference signals.
19. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect:
- Changes to our services
- Changes to our information practices
- New technologies
- Legal or regulatory developments
- Changes to our service providers
The revised policy will be posted on this page with an updated Last Updated date.
Material changes may also be communicated through another appropriate method where required.
Continued use of the website after an updated policy becomes effective is subject to the revised policy.
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