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Refund and Cancellation Policy

Cancellation Policy

Cancellation: If a client requests cancellation, services will cease within 5 business days from the date of request. Any fees paid in full for services beyond the cancellation date may be eligible for a refund as per our refund policy below.

Cancellation Terms: No refund will be applicable for milestones that are already completed. Only 25% refund for that specific milestone is applicable in case cancellation request is received while a milestone is in progress.

Refund Policy

Clients who have paid for the services in full, may be eligible for a pro-rata refund for the unused portion of the service, provided the cancellation request is made per the notice period outlined above.

If a project is cancelled after work has commenced but before completion, the client will be billed for the work completed at the time of cancellation. Any excess payment beyond this will be refunded.

Eligibility For Refund

Craft Mind Innovations takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy related to each service.

Processing Refunds

Refund Request: All refund requests must be submitted in writing.

Approval Timeframe: Upon receiving a refund request, Craft Mind Innovations will process the request within 14 business days.

Refund Method: Refunds will be credited back to the client's preferred payment method.

Contact Information

For any questions or concerns regarding cancellations or refunds, please contact our customer service team at [email protected]

Client Testimonials

What people said.

about Craft Mind Innovations

"I started with a rough outline and a lot of questions. Their team explained every stage before we signed anything, which made the project feel structured from day one."

Rachel Morrison Memoir Author

"Communication stayed consistent throughout editing. I always knew where the manuscript stood, and the revision rounds matched what we agreed on in the proposal."

Daniel Okonkwo Non-Fiction Author

"The cover design finally felt aligned with the tone of my book. A few thoughtful revisions later, we landed on something I was comfortable putting in front of readers."

Priya Shah Fiction Writer

"As a first-time author, I needed clarity more than anything. The written scope, timeline and deliverables helped me understand exactly what I was investing in."

Marcus Ellison First-Time Author

"They handled formatting and publishing assistance without overpromising results. The process was professional, and my coordinator kept updates coming on schedule."

Helena Brooks Business Author

"I appreciated that they were upfront about what they could and could not guarantee. The writing support itself was strong, and the final manuscript felt polished."

James Whitaker Self-Help Author